This course is about having the basic fundamentals of respect, listening, genuine interest, empathy, and showing sincere appreciation. It is the right moment to take the skills to the next level and cultivate our personality where you can convert your customers and keep them in the business.
Imagine, how would it be, when a customer is your customer for life and says that he would purchase the product or service only from you? Would it be absolutely fantastic? This program will make you do just that. It is about developing your relationship with your customers and going the extra mile.
- Teacher: Wincate Nzau
This course introduces key principles and aspects of human communication to improve the appropriateness and effectiveness of our messages. Students will explore the fundamentals of communication—such as perception, verbal and nonverbal messages, and listening—in our daily contexts, including relationships, groups, organizations, cultures, media, technology, and public settings. The course also increases understanding of Communication in relation to other disciplines while exploring the varied writing styles of researchers and practitioners and the scholarly sources central to Communication
- Teacher: Wincate Nzau